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Here at Linthouse Housing Association we do all we can to get it right first time – but we know that sometimes that might not be the case.

If you are dissatisfied with any part of our service we want our community to let us know, our staff will listen, hear and act to stop it happening again.

Our complaints policy follows the Scottish Public Service Ombudsman complaint handling model.

How to make a complaint

You can

Your rights when making a complaint

Our complaints leaflet explains what to expect from us when we are dealing with your complaint. It sets out the two-stage process, what we do, the timescales for a response and what to do if you remain unhappy with our decision.

Our full complaints handling process is also available

The Scottish Public Service Ombudsman oversees complaints handling for public services in Scotland.

The Scottish Housing Regulator has in place a process for significant performance failures.

Raising Concerns with the Scottish Housing Regulator (SHR)

SHR launched its new Regulatory Framework in April 2024 which provides enhanced clarity on what issues a tenant can take to them and when and how this fits with other routes available, such as complaining directly to your landlord or to the Scottish Public Services Ombudsman.

More information on raising concerns with the Regulator is available at