Repairs & Maintenance
Is something in your home needing to be fixed. During our office hours you can report all repairs through our online repairs form. Provide as much detail about the fault as you can and if able to, upload a photo(s) of the fault.
You can also report repairs, during office hours, by calling 0141 445 4418 and pressing option 1 or email us at firstname.lastname@example.org
If you have an emergency repair when our office is closed you should contact the following the numbers
- For gas and central heating repairs contact GasSure on 01294 468 113.
- For all other types of emergency repairs contact Timetra on 0808 196 1486
There will be some repairs that are the responsibility of the tenant. You can find out what ther repairs are in our Tenant and Landlord Responsibilities leaflet.
You can also request further information on your right to repair and our repair response times.
Alterations, Aids and Adaptations
Are there changes that your would like to make to your home either for personal or medical reasons.
If you want to make alterations to the property you may have to get permission from the Association to do this. Full details on making alterations to your home are available in our Alterations and Improvements Policy. You can also apply for permission using this Alterations application form and returning it to email@example.com.
If you are finding that your home isn’t quite meeting your needs for medical reasons there may be funding available to help you make these changes. To be considered for funding a needs assessment for any adaptation must be carried out by your occupational therapist who can then make a referral to LHA for the adaptations to take place.
You can read more about aids and adaptations in our policy.
Our maintenance programmes
Our teams are constantly working to improve investment in the homes we provide.
Our Asset Management Team will always strive to provide you with as much information as possible prior to any planned or cyclical maintenance work taking place in your property. However if you have any questions about these works you can contact one of the team via firstname.lastname@example.org or calling 0141 445 4418 and pressing option 1.