Director of Housing & Community Empowerment
Andrea joined the Association in September 2016 as Customer Services Manager. She has over 30 years of experience in the social housing sector and is a member of the Chartered Institute of Housing; her qualifications include the postgraduate Diploma in Housing from Glasgow University.
In July 2019 Andrea moved into a new role of Head of Customer Service to manage customer services delivery in all our areas by our Customer Service Officers and Assistants. This new role was created to facilitate continuous improvements to service delivery. Andrea was promoted to the post of Head of Customer Services (now Housing and Community Engagement) in August 2019. She heads up the Housing and Community Engagement Team and tenant involvement for the Association.