Our Staff
We currently employ a team of a total of 40 staff, whose job it is to ensure that our tenants and other service users receive a friendly, efficient, and responsive service.
Our teams provide housing, repairs, factoring, finance, governance, and back-office support. All staff are experienced in their different fields with appropriate professional qualifications. In addition to our staff team, we engage a few third parties to deliver specialist elements of our service, e.g. Financial Services Agent, IT, internal/external audit services.
Executive Team
Irene C McFarlane Chief Executive Officer
Irene was appointed as Chief Executive Officer in July 2015 and has over 34 years’ experience working in social housing.
She is responsible for implementing the strategy agreed by the Committee and working with our Executive and Senior Leadership team to ensure we deliver our objectives/plans and comply with all relevant legislation and the standards set by the Scottish Housing Regulator.
Irene is committed to changing and improving the way we do things at Linthouse, to delivering much needed investment in our housing stock, customer experience of our service and securing value for money in all that we do. Irene is passionate about working in partnership with others to attract resources into our area to ensure that the people and communities we are here to serve are well supported and connected into other services which compliments LHAs mission of creating strong urban communities that people want to live and work in. Irene is a member of the Chartered Institute of Housing and her qualifications include a BA in Social Administration, a Diploma in Housing Studies and a Master’s in Business Administration. The CEO reports direct to the Chairperson of LHA.
Andrea Walker Director of Housing & Community Empowerment
Andrea joined the Association in September 2016 as Customer Services Manager. She has over 30 years of experience in the social housing sector and is a member of the Chartered Institute of Housing; her qualifications include the postgraduate Diploma in Housing from Glasgow University.
In July 2019 Andrea moved into a new role of Head of Customer Service to manage customer services delivery in all our areas by our Customer Service Officers and Assistants. This new role was created to facilitate continuous improvements to service delivery. Andrea was promoted to the post of Head of Customer Services (now Housing and Community Engagement) in August 2019. She heads up the Housing and Community Engagement Team and tenant involvement for the Association.