Categories of Repairs
Category Response Timescale
EMERGENCY - 4 Hours
URGENT - 48 Hours
ROUTINE - 8 Days
EMERGENCY
Target response: 4 hours to remove direct source of hazard.
This category covers repairs which are necessary to:
- prevent serious damage to the fabric of the building
- preserve safety, health or security of the tenant or his/her belongings.
Some follow up work may be required under the urgent or routine categories.
URGENT
This category covers repairs which if left unattended would seriously affect the comfort or convenience of the occupier or the normal use of the property.
Completion target: 48 hours
ROUTINE
The Association has a non-critical category for repairs. This is for work which is safe to leave meantime and can most cost effectively be carried out as part of a larger contract or under different weather conditions.
Completion target: 8 working days
Category Response Timescale
EMERGENCY - 4 Hours
URGENT - 48 Hours
ROUTINE - 8 Days
EMERGENCY
Target response: 4 hours to remove direct source of hazard.
This category covers repairs which are necessary to:
- prevent serious damage to the fabric of the building
- preserve safety, health or security of the tenant or his/her belongings.
Some follow up work may be required under the urgent or routine categories.
URGENT
This category covers repairs which if left unattended would seriously affect the comfort or convenience of the occupier or the normal use of the property.
Completion target: 48 hours
ROUTINE
The Association has a non-critical category for repairs. This is for work which is safe to leave meantime and can most cost effectively be carried out as part of a larger contract or under different weather conditions.
Completion target: 8 working days
