Planned and Cyclical Maintenance
As well as doing repairs that are reported to us by tenants, we do regular maintenance work to our houses to keep them in good condition. Our cyclical maintenance programme includes work like cleaning and painting closes and external woodwork etc.
We also carry out major repairs and renewal of fittings. This includes work like rewiring, installing or renewing central heating system and re-roofing etc. on a planned basis to keep all our houses up to modern standards. If any major repairs or improvements are planned for your home we will contact and consult with you well in advance of the work being done.
Quality of Service
Making sure repairs are done properly is important to you and the Association. We want to ensure that our repairs service is as good as possible. We monitor our own performance and that of our sub-contractors to ensure you get a good quality service. We require your help in this. After a job has been completed to your home you may be asked to complete a short tenant satisfaction questionnaire to help us assess the quality of our contractors performance.
You should fill this in to tell us whether or not you are happy with the standard of repair. If you are not happy, e.g. if the job was left untidy or the men were impolite or did a bad job then please let us know. We will investigate all complaints about poor quality work. We may also telephone you or visit you to check that the work has been done properly.
As well as doing repairs that are reported to us by tenants, we do regular maintenance work to our houses to keep them in good condition. Our cyclical maintenance programme includes work like cleaning and painting closes and external woodwork etc.
We also carry out major repairs and renewal of fittings. This includes work like rewiring, installing or renewing central heating system and re-roofing etc. on a planned basis to keep all our houses up to modern standards. If any major repairs or improvements are planned for your home we will contact and consult with you well in advance of the work being done.
Quality of Service
Making sure repairs are done properly is important to you and the Association. We want to ensure that our repairs service is as good as possible. We monitor our own performance and that of our sub-contractors to ensure you get a good quality service. We require your help in this. After a job has been completed to your home you may be asked to complete a short tenant satisfaction questionnaire to help us assess the quality of our contractors performance.
You should fill this in to tell us whether or not you are happy with the standard of repair. If you are not happy, e.g. if the job was left untidy or the men were impolite or did a bad job then please let us know. We will investigate all complaints about poor quality work. We may also telephone you or visit you to check that the work has been done properly.
