Who to contact
FOR GENERAL ENQUIRIES
If you have a general enquiry about any aspect of our property management service, please contact the Association’s reception in the first instance. If they are unable to deal with your enquiry they will ensure that the enquiry is answered by the appropriate member of staff.
PAYMENTS
All owners are now issued with plastic payment cards that enable payment at any post office, woolworths or outlet displaying paypoint or payzone logo.
ENQUIRIES REGARDING ACCOUNTS
Any query relating to your account should be raised within 14 days.
If you wish to query a particular item on your account relating to a repair you should contact the maintenance section within 14 days of receiving your account.
Contractors Invoices are available for inspection during this period to clarify the detail of any work carried out.
Concerns about the standard of repairs should also be raised with the Maintenance Section.
If you have a query relating to service charges or to the standard of service provided by a contractor please discuss the matter with our Maintenance Department.
ESTATE MANAGEMENT ISSUES
If you have any kind of problem with a neighbour (e.g. stair cleaning, pets, noise etc.) please contact our Housing Management Department about it. In most instances they
will involve the relevant housing officer where the problem involves a tenant of the association. You will be advised as to what action can be taken.
If there is a problem involving the Department of Cleansing you should contact them direct on 0141 287 9700.
TAKING MATTERS FURTHER
We will always try to resolve matters informally within an agreed timescale.
However where you feel your complaint has not been dealt with to your satisfaction you have the right to enter our formal complaints procedure a copy of which may be obtained from the Association’s reception office.
For any matter connected with repairs or maintenance, you should ask to see the Maintenance Manager and for any other issue you should ask to see the Housing Manager.
TIMESCALES
The exact nature of any query or complaint will usually determine how quickly we can deal with it.
We will however always let you know
• who is dealing with your query
• when you can expect a response
• what to do if you are not satisfied with the response
• If we are not able to deal directly with your complaint or query we will do our best to give you appropriate advice.
FOR GENERAL ENQUIRIES
If you have a general enquiry about any aspect of our property management service, please contact the Association’s reception in the first instance. If they are unable to deal with your enquiry they will ensure that the enquiry is answered by the appropriate member of staff.
PAYMENTS
All owners are now issued with plastic payment cards that enable payment at any post office, woolworths or outlet displaying paypoint or payzone logo.
ENQUIRIES REGARDING ACCOUNTS
Any query relating to your account should be raised within 14 days.
If you wish to query a particular item on your account relating to a repair you should contact the maintenance section within 14 days of receiving your account.
Contractors Invoices are available for inspection during this period to clarify the detail of any work carried out.
Concerns about the standard of repairs should also be raised with the Maintenance Section.
If you have a query relating to service charges or to the standard of service provided by a contractor please discuss the matter with our Maintenance Department.
ESTATE MANAGEMENT ISSUES
If you have any kind of problem with a neighbour (e.g. stair cleaning, pets, noise etc.) please contact our Housing Management Department about it. In most instances they
will involve the relevant housing officer where the problem involves a tenant of the association. You will be advised as to what action can be taken.
If there is a problem involving the Department of Cleansing you should contact them direct on 0141 287 9700.
TAKING MATTERS FURTHER
We will always try to resolve matters informally within an agreed timescale.
However where you feel your complaint has not been dealt with to your satisfaction you have the right to enter our formal complaints procedure a copy of which may be obtained from the Association’s reception office.
For any matter connected with repairs or maintenance, you should ask to see the Maintenance Manager and for any other issue you should ask to see the Housing Manager.
TIMESCALES
The exact nature of any query or complaint will usually determine how quickly we can deal with it.
We will however always let you know
• who is dealing with your query
• when you can expect a response
• what to do if you are not satisfied with the response
• If we are not able to deal directly with your complaint or query we will do our best to give you appropriate advice.
